Strategy, Technology, Operations, Leadership Franklin Donahoe Strategy, Technology, Operations, Leadership Franklin Donahoe

The Intertwined Roles of IT Service Management and IT Operations Management in Achieving CIO Objectives

This article discusses the critical interplay between IT Service Management (ITSM) and IT Operations Management (ITOM) in modern IT. It defines each discipline, explores their relationship, and analyzes their strategic importance for CIOs and overall business success. The article also examines technology platforms used for ITSM and ITOM, challenges in implementation, roles and responsibilities, benefits, and current trends shaping their future.

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Strategy, Architecture, Security, Technology, Operations Franklin Donahoe Strategy, Architecture, Security, Technology, Operations Franklin Donahoe

Modernizing Network Infrastructure for the Age of Artificial Intelligence

This article discusses the critical need for modernizing network infrastructure to support the demands of Artificial Intelligence (AI) workloads. It highlights how legacy networks are inadequate for AI, outlines the key requirements of AI-ready networks, explores enabling technologies like SDN and 5G, and addresses the challenges and benefits of network modernization for AI.

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