The Intertwined Roles of IT Service Management and IT Operations Management in Achieving CIO Objectives

This article discusses the critical interplay between IT Service Management (ITSM) and IT Operations Management (ITOM) in modern IT. It defines each discipline, explores their relationship, and analyzes their strategic importance for CIOs and overall business success. The article also examines technology platforms used for ITSM and ITOM, challenges in implementation, roles and responsibilities, benefits, and current trends shaping their future.